Privacy Policy

First things first, we want you to know that harvesting or selling your data is not part of our business strategy. Our use of your data is simple; we only want to discuss our services with you, respond to your queries relating to our services and to communicate with you and/or your employees in order to provide those services.

 

UPDATED 11 November 2018

Whitehorse Maritime Limited (“Whitehorse Maritime”) is committed to protecting the privacy of our clients and their employees, users of our website, and our employees, contractors and suppliers. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy.

Whitehorse Maritime is registered with the UK Information Commissioner’s Office. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 2018 and the European Union General Data Protection Regulation 2016.

 

HOW WE COLLECT PERSONAL INFORMATION

When you contact Whitehorse Maritime using this website or other means of communication (e.g. email, telephone, postal), are registered with Whitehorse Maritime, interact with Whitehorse Maritime personnel on a professional basis and/or place an order with us, we need to know your professional contact details, as appropriate (e.g. name, title, company, business address, email address and telephone number).

Where our services are being provided to employees of the client, we may receive information (name, title, contact details, etc.) from the client in order to enable us to communicate with the employees, so that we can arrange provision of the services.

We also monitor customer traffic on an aggregate basis in order to help us develop and improve our website for the benefit of our customers. For example, we (or the cookies on our website) may collect information about the type of device you use to access our websites, your IP address, your general geographic location (as indicated by your IP address), your browser type, the webpages you view on our websites, whether you interact with content available on our websites and how you do so.

In addition, Whitehorse Maritime uses various social media sites in order to advertise and communicate with its clients and potential clients. Engaging with Whitehorse Maritime on these platforms and/or sending us messages, will reveal some of your personal information to us (in accordance with your settings on the site in question). Whitehorse Maritime will reply to your communications and may seek to initiate communications where you have engaged with us, our posts, etc., in order to offer our services to you.

By submitting your information via any means, you consent to the use of that information as set out in this Policy. If we update our Privacy Policy we will revise the ‘Updated’ date at the top of the Policy so you are aware that a revision has been made.

As the Internet infrastructure is global and it is not possible to predict the routes that information sent over the Internet will take, the information you provide may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between you and us. By submitting your information you consent to this transfer.

 

HOW WE USE PERSONAL INFORMATION

This information allows us to deal with any professional enquiries about the services offered by Whitehorse Maritime, to establish a contract for any services required, to notify you of the status of your services and to fulfil your requirements for such services.

We may also use your information for the purpose of providing you with information about any special offers, new services, other events or features of our website which we think may be of interest to you, and for related marketing purposes.

 

HOW WE MAY SHARE PERSONAL INFORMATION

Whitehorse Maritime does not and will not sell personal information about our clients and their employees, users of our website, and our employees, contractors and suppliers.

Unless we have your express consent, we will only disclose your personal data to third parties (i.e. business associates or professional advisers) if this is required for the purpose of completing your transaction with us.

If our services our being paid for by a client and provided to the client’s employees, we may discuss the provision of the services and the employee’s participation thereof to the client.

We may publish information received from you (such as photos, orals reports, reviews, etc.) on our website and/or social media sites, with your permission.

 

THE LEGAL BASES FOR USING PERSONAL INFORMATION

There are different legal bases that we rely upon to use your personal information, namely:

PERFORMANCE OF A CONTRACT

The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete your purchase of a Whitehorse Maritime service, to register and maintain your account, to help with delivery issues and to obtain customer feedback on the service provided.

LEGITIMATE INTERESTS

We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse and improve our services and the content on our website, to send you notifications about company updates or information about Whitehorse Maritime services, or to use your personal information for administrative, fraud detection or legal purposes.

 

SECURITY OF YOUR PERSONAL INFORMATION

Whitehorse Maritime is committed to protecting the security of your personal information. We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information.

 

YOUR RIGHTS

We want you to be in control of how your personal information is used by us. Subject to any legal requirements, you can do this in the following ways:

  • you can ask us for a copy of the personal information we hold about you;
  • you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
  • in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
  • in certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date. Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting paul@whitehorsemaritime.com.

We will respond to your request as soon as possible but certainly within 30 days.

 

YOUR CHOICES

If you wish to access, edit or remove personal information, or request deletion of your personal data, you can do so by sending an email to paul@whitehorsemaritime.com. We will respond to any request to access or delete your personal data as soon as possible, certainly within 30 days.

You can also opt out of receiving direct marketing communications from Whitehorse Maritime by sending an email to paul@whitehorsemaritime.com. We respect your choice, and we will stop sending you promotional emails as soon as notification is received.

 

PERSONAL DATA BREACH

In the event that a personal data breach occurs, Whitehorse Maritime will establish the likelihood and severity of the resulting risk to people’s rights and freedoms. The following will be determined:

  • Assessment of risk and data involved
  • Containment and recovery of data
  • Evaluation and response

If it is likely that there will be a severe or notifiable risk, Whitehorse Maritime will notify the Information Commissioner’s Office (ICO) without undue delay and not later than 72 hours after becoming aware of it.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

HOW TO CONTACT US

If you have any questions related to the Privacy Policy or the use of your personal information, please contact us using any of the methods in the Contact section.